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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
349 ratings and 193 comments received in the last 90 days.
03 May 2025
Great service from Alison. Appreciated that she picked up the experience part way through but she made sure to make me feel comfortable.
02 May 2025
Purchased a new Ix1 from Bowkers, overall fantastic customer service from Simon, kept us informed every step of the way and made sure everything was spot on when the collection time was here!
23 April 2025
See above
15 April 2025
As above, nothing is to much trouble and we never felt rushed. Alison is extremely dedicated and knows her stuff inside out. That's why this is the 3rd time we have returned to BMW for our latest new vehicle.
14 April 2025
Clear advice and instruction
13 April 2025
It was great after Maddie took over
07 April 2025
Met all my expectations
04 April 2025
Alison dealt with the purchase of my new car and she was fantastic throughout the entire process. She was efficient, found me the exact specification of car that I wanted and her handover of the new car was outstanding.
02 April 2025
After the test drive the new care negotiations were completed really easily. There was a car on site that ws ready for me to have and they even took my audi as part of the deal. This meant it was a really smooth process.
01 April 2025
Simon Dickason has been superb. Approachable and helpful. Much appreciated. Megan helping in the background. Much appreciated. Rest of the crew always friendly and approachable.
01 April 2025
Our sales executive, Katie listened to our needs and sourced a new car for us which was better than we expected
31 March 2025
Alison is very good
31 March 2025
Courteous and knowledgeable service.
27 March 2025
kept up to date delivered earlier than expected love the car
27 March 2025
Alison was excellent as usual at every stage of the process, especially in sorting out the technology overkill.
25 March 2025
Excellent customer service and a wonderful set out show room , making the experience of purchasing my new vehicle special
24 March 2025
Clear and explicit communication.
20 March 2025
Put me in a stock petrol car with higher spec when unable to locate a diesel version in network for no increase in price.
17 March 2025
I was completely satisfied as I always am and that's why I am a long standing customer
15 March 2025
Impeccable professionalism
14 March 2025
Welcoming. Professional. Friendly. Smooth process
13 March 2025
Alison Prowse our sales lady was fantastic, extremely helpful in helping us to navigate our way through what is an enormous choice of options offered by BMW. Alison made the whole experience stress and worry free.
11 March 2025
Excellent service from when Alison was involved.
10 March 2025
Katie was brilliant with us from start to finish and nothing was too much trouble for her to deal with. She is a credit to the company.
08 March 2025
Talked through every stage.
07 March 2025
We were looked after by Matt Tinsley whom we found to be extremely helpful ,friendly ,professional and knowledgeable ,we felt in safe hands during the purchase and he made the delivery a fantastic experience -keep up[ the excellent work !
07 March 2025
Friendly, helpful and keen to do business Not condescending or dismissive at all, which can be experienced elsewhere. Overall a very pleasant, personal and low stress experience.
06 March 2025
The handover went really smooth and Katie went above and beyond to make sure I felt comfortable with all the setting on my car before left.
02 March 2025
The sales staff were brilliant and helpful throughout. Everything was explained and the hospitality was great. Katie Catt my sales person was outstanding and went above and beyond.
26 February 2025
Everything was explained at each stage and any questions were answered promptly
25 February 2025
Great introduction to model of BMW prior to purchase. On securing the order I was kept up to date with delivery etc. Presentation on delivery was very good and a smooth collection.
11 May 2025
All the staff that I had contact with were very informed and did all that I requested.
11 May 2025
Great customer service as usual. Health check also completed and car washed and vacuumed which is a nice touch. I was also given a loan car which was good.
09 May 2025
The team are fantastic whether you are looking for new products, after some help to fix a problem or just ask a question everyone is happy to help
09 May 2025
Service Department excellent. Ben in particular.
09 May 2025
As above
09 May 2025
Initially wasn't asked over to chat with a service personnel. My issues discussed in front of other customers seated around.
07 May 2025
Justin from service department kept in touch with us whilst vehicle was in for work.
06 May 2025
After collecting my vehicle I noticed black oil/greese type shoe/boot marks on my floor mat. I contacted Bowker and someone was to call me back and discuss; they did not and I still wait!
05 May 2025
Helpful on the phone. Good location. Comfortable waiting area. Fit me in at short notice. Did the job quickly and efficiently.
05 May 2025
In every walk of life there is always room for improvement
05 May 2025
Problem will car wash eventually resolved
05 May 2025
I felt the staff had no time for me. Melvin had a face of thunder when I came to collect my keys and it felt like I was bothering him immensely. I wanted to ask about my next vehicle as lease is up in next 12 months but did not due to his attitude.
04 May 2025
Peace of mind knowing BMW approved mechanics have done the work.
04 May 2025
See above
04 May 2025
Same as last answer
04 May 2025
Same as previous answer
04 May 2025
The technicians are very professional and always I always trust than
03 May 2025
You found a fault and repaired it without fuss. The loan of a courtesy car proved invaluable.
02 May 2025
Staff
30 April 2025
Service was bob on and car ready for when I needed it. They rang to confirm the time and it wouldn't be any later
30 April 2025
Ben was great he kept me informed at every stage
30 April 2025
However, I found it hard to get through to the garage on a couple of occasions. The phone kept ringing.
29 April 2025
In depth detail provided
28 April 2025
Leeanne was excellent.
27 April 2025
The Service was carried out on time and video description was very good .
27 April 2025
My car cannot be economically repaired, but otherwise Bowker service is good.
24 April 2025
As usual have a positive experience with Bowker
23 April 2025
Lovely reception and brilliant help from the lady who dealt with me, 10 all the way
22 April 2025
Only issue I had was lack of communication, my car was done and finished hours before I was informed as I could see from the tracker when it was parked up and last moved, I wanted to be informed it was ready to collect asap
22 April 2025
Everything went smoothly
22 April 2025
Amy was very helpful couldn't have asked for better
22 April 2025
We trust our car is in the best hands whenever we drop it off, sofar we've been happy with everything, Your staff make a huge difference to our experience, hence we love to deal with yourselves.
22 April 2025
Extremely satisfied! Staff are always beyond friendly! The young girl who served me at the service desk was so lovely. I think her name was Amy! She called me when the service was being done and gave me a time to return also!
21 April 2025
Staff are always caring and helpful it's a pleasure to come to Bowker.
21 April 2025
Completed job promptly
20 April 2025
Work spread over two days rather than completion within the day as anticipated.
20 April 2025
Whoever was tasked with washing the car filled the boot with water and left most of the car unwashed. Not very good service.
19 April 2025
Great service
18 April 2025
Did exactly what they said and under estimate time while l was waiting
16 April 2025
Exceptional service
15 April 2025
All excellent
15 April 2025
Great service from start to finish
15 April 2025
The time frame was great
15 April 2025
Would have been all 5 stars but it took 4hrs longer than it should have done
15 April 2025
Collected vehicle after repairs only to find side dash panel in footwell and under das access panel loose and hanging down. Obviously no quality control measures conducted. Very poor.
14 April 2025
Easy to deal with
13 April 2025
Was told it would take 1/5 hrs it was + the car was given a wash nice & clean
12 April 2025
Although no fault was found on the vehicle, I was confident after speaking to the team that nothing was wrong.
12 April 2025
I was mislead by the Bowker service personnel in terms of what my vehicle required however the service manager has been in touch and refunded the costs.
12 April 2025
Service completed earlier than expected.
12 April 2025
Dealt with promptly and professionally.
11 April 2025
?? helpful and understanding
10 April 2025
I received VIP service from Dave the service manager and Les Richmond top technician who I always book to work on my car.
10 April 2025
Great service
08 April 2025
Recall fault sorted, car cleaned F.O.C and pleasant staff but health check confusing.
08 April 2025
Vallet poor dirty when picked up door mirrors mucky
07 April 2025
Well done
07 April 2025
Quick turnaround
07 April 2025
Service was incorrectly invoicedbut was promised a corrected invoice by email which has nor been received.
07 April 2025
Swift and easy handover.
07 April 2025
The service team are very attentive and kept me informed throughout the day on the progress of my car.
07 April 2025
Good service, but seemed to take quite a long time to diagnose the problem.
06 April 2025
Valet was not to normal standards, although car was fairly clean wheels did not appear to have been cleaned properly.
06 April 2025
Very good
05 April 2025
Knowing that my car was in safe hands and the confidence of work being carried out to a very high standard.
05 April 2025
New car purchase went smoothly
04 April 2025
Was easy to drop car off and collect
04 April 2025
Generally happy, kept informed of progress
03 April 2025
The customer care was excellent
03 April 2025
Timescales exactly to programme,
02 April 2025
Reasonable pricing for servicing a higher end car
02 April 2025
Staff have always been polite, knowledgeable and very helpful, without being pushy, which is great.
02 April 2025
Quick, efficient turnaround time despite being a Saturday morning.
01 April 2025
See above plus always polite
01 April 2025
As soon as we drove away service light came back on the car to say an oil change is needed in 1,300 miles. Was told at the time it was not recommended but now need to make arrangements to bring the car back again in such a short space of time
01 April 2025
Again thank you to Amy who was amazing and very helpful with the full service and tyre change
01 April 2025
Tricky problem but quickly diagnosed and sorted. Good job all round.
31 March 2025
Happy with everything
31 March 2025
As above
30 March 2025
Very disappointed with no response from our complaint.
30 March 2025
Because always do a brilliant job
30 March 2025
Very positive experience as always. Special mention to Amy who as stated above was friendly professional and knowledgable. Thanks Amy. Car thoroughly cleaned and I wouldnt trust anyone else with my car.
29 March 2025
Coffee machine broken on the day and I waited until I had to walk up to the rep to let him know I was back.
29 March 2025
Efficient and professional
27 March 2025
Great customer service
25 March 2025
Sometimes need to listen to what is said
24 March 2025
Totally pleased. The staff went out of their way to assist me to overcome issues that I had getting my vehicle to them.
24 March 2025
Good value for money
24 March 2025
No comments
24 March 2025
I've purchase every one of my BMW's through Bowkers at Preston and have never had any reason to complain about the service I've received either through the purchase process or the follow-up services provided
24 March 2025
Service done on time .
24 March 2025
Always seem to wait to see the service advisor. Would prefer this to take less than 2 minutes
23 March 2025
Great service
23 March 2025
Car was dropped off and courtesy car picked up all in quick time
22 March 2025
As above
22 March 2025
Good experience could
21 March 2025
Great experience than other garages
21 March 2025
Fixed problem Polite friendly staff
21 March 2025
how I feel
21 March 2025
As above. Polite assistants
20 March 2025
I was kept waiting for over an hour when dropping my vehicle off and collecting the courtesy car. Service light still on after a £1000 service isn't good enough.
19 March 2025
My car failed its MOT. I was not impressed with the attitude of the lady who dealt with me on that day -she should know that a smile helps when dealing with customers. The person I saw the next day for the retest was very helpful and efficient.
19 March 2025
Lovely team
19 March 2025
Very satisfied with the excellent service I found the online questionnaire to be very helpful before I drop my car off because I had one two issues that I was wanting to address. Just loved having my car back looking spotless.
18 March 2025
Phone call to say car was ready.Asked dealership to make sure car was parked in disabled making it easy to load daughter and walker into my. Car wasn't ready had to wait 20 minutes and had to ask again for car to be brought to disabled bay.
18 March 2025
The actual service is first class. BUT I gave one disappointment. The vehicle update identified 3 advisory: One was rubber covers for shock absorbers cuts £830. Ridiculous price. Another was pedestrian protection struts. Time date stamped cost £150?
18 March 2025
Very happy with everything involved
18 March 2025
The work was completed to my full satisfaction and in good time.
17 March 2025
Kept well informed and updated throughout the day from advisors and from the service team. Absolutely first class service
17 March 2025
The usual high level of service
17 March 2025
Punctual, always good ,communications, only one small comment one the last two occasions my car and partners car did not have an external valet as requested .
17 March 2025
Very satisfied, exactly what I wanted.
15 March 2025
Not completely satisfied because I requested an exterior wash and internal vacuum which didn't happen
14 March 2025
Bowker sent me a video of them working on my car which was very informative
14 March 2025
I have always been impressed by the company's courtesy at service reception and the attention to detail of the service staff. I would certainly consider a further vehicle purchase from Bowker.
14 March 2025
Swift and efficient service.
14 March 2025
All good. Good communication
13 March 2025
No issues with process
13 March 2025
Excellent service from the customer service team who worked hard to find a matching tyre for one that had sustained damage. Unfortunately, the wrong tyre was fitted but the error was corrected next day. Other disappointment was a poor car wash!
12 March 2025
Overall very good. I did select complementary car clean on the checkin portal, but this was not completed.
12 March 2025
Extremely satisfied
11 March 2025
as ever, all staff very well appointed and courteus
09 March 2025
Had to chase for updates in. Y service. In now have a squeaky noise coming from my brake suspension area. ever since taking in to BMW. Wasn't there before. More hassle to rebook and take back in
09 March 2025
when collecting car ,the lights had been left on pus the seat was reclined as far as possible ,impossible to drive like that,(why?)so I had to start making several adjustments.
07 March 2025
I believe quality workmanship comes with well trained and experienced staff and Bowker proved this. Satisfaction also comes with great execution of service, which I experienced at Bowkers
07 March 2025
They did the service on time and I couldn't get back to pick the car up so arranged for the next day
07 March 2025
No problems at all
06 March 2025
Repair done to my satisfaction
06 March 2025
Staff extremely helpful & friendly as well as knowledgeable-very clean and comfortable throughout
05 March 2025
See above
05 March 2025
Staff attentive, all questions answered promptly and visit handled in a timely manner.
04 March 2025
Fantastic communication and service throughout.
03 March 2025
Exceptional customer service, and Laura Heaton was fantastic in managing the situation
03 March 2025
Very helpful
03 March 2025
car collected and returned, work done (albeit expensive for brake discs)
03 March 2025
Everything was explained to me clearly without complication. I was left to manage my own time whilst I waited and not pestered. Notified when jobs were complete and was dealt with in a warm and positive manner.
03 March 2025
I was sent a video of my car being checked with explanations of the work in progess.
03 March 2025
Been with Bowker for many years, but the use of the app, key drop off and lack of personal contact with the service team is a retrograde step in my opinion. BMW are expensive to maintain and part of compromise was personal service, not text/email etc
03 March 2025
All good. Friendly helpful staff
02 March 2025
Great staff, good service.
01 March 2025
My vehicle was out of warranty but because I buy my service plan I was not charged for the work
28 February 2025
Incomplete work
27 February 2025
Always efficient and staff. Were helpful
26 February 2025
see previousbcomments
25 February 2025
Great service and communication From Bowker.
25 February 2025
VERY PROFESSIONAL SERVICE
25 February 2025
I was completely satisfied
24 February 2025
As above. Also appreciated personalised experience and free vac and wash
24 February 2025
Happy customer, actualy they make me feel like a guests. This why happy guests always come back.
24 February 2025
I was dissatisfied due to inconsistencies in BMW's health check process. A differential leak was missed in one check but flagged as critical 151 miles later. BMW suggested the first check was flawed but took no accountability.
24 February 2025
as above
22 February 2025
Completed work required in timely manner
19 February 2025
Laura was exceptionally professional and kept me updated
19 February 2025
Satisfied with the customer care
19 February 2025
Overall not a very pleasant experience.
18 February 2025
As above
18 February 2025
See above
18 February 2025
I have confidence that all work is done properly.
18 February 2025
Deducted 1 star for length of time taken
17 February 2025
Reasons above.
17 February 2025
Could have been slightly faster but otherwise no complaints at all.
11 May 2025
Professional service , Alison was very easy to talk to and explained everything