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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
576 ratings and 273 comments received in the last 90 days.
11 November 2024
Very. Easy process, everything explained as required.
03 November 2024
Service is super
01 November 2024
I have had several cars from Bowker Preston. I have always found the staff from reception to sales and service to be friendly, welcoming and informative. This time was no exception the whole process went smoothly.
27 October 2024
All good not much to say - that says it all. Bradley Sales Exec and tech guru Madeleine were great.
26 October 2024
Fantastic service as always.
25 October 2024
Alison Prowse who was dealing with us was amazing. She went the extra mile with us.
24 October 2024
It was my first car from Bowker BMW Preston and Brad Loram made the whole process smooth and easy, with excellent communication throughout.
22 October 2024
The service received from Sales Executive, Alison Prowse, was absolutely first rate and faultless. She provided a refreshing change from the stereotypical car salesman and I would unreservedly recommend her to friends and colleagues.
22 October 2024
Every thing was taken care of
21 October 2024
Very nice and clean, and the experience of buying a new car felt very special.
21 October 2024
My experience at Bowker BMW Preston was nothing short of outstanding! Megan Sellers and Matt Tinsley delivered first-class service from start to finish. They made my BMW M240i purchase feel special, seamless, and truly unforgettable.
20 October 2024
Excellent service as usual.
15 October 2024
There were a number of issues which arose during the process which Brad took in his stride and tackled professionally.
15 October 2024
All good. Got looked after well.
10 October 2024
Very helpful staff. Good communication. Professional service.
09 October 2024
Great customer service
08 October 2024
Great process not as complicated as with other dealers. Staright to the point with no frills or pressure to close the sale.
04 October 2024
Great service
03 October 2024
Alison who dealt with us throughout the purchasing process was extremely knowledgeable, professional and friendly throughout the process. Nothing was too much trouble for her and she kept us informed as required.
03 October 2024
Very happy with the sales process.
01 October 2024
Excellent service all round never pushy to sell
30 September 2024
Katie (Catt) listened to exactly what I wanted and how much I wanted to pay each month. This meant that when I arrived to discuss options with her, she had prepared all the options which were relevant.
27 September 2024
I was kept updated all along, Matt really looked after me and made sure the sale went through quickly and I got the car sooner than I thought. A+++ Thank you!
26 September 2024
Brilliant salesperson (Matt Tinsley)
22 September 2024
Everything we were promised was delivered
20 September 2024
A good experience
17 September 2024
Returning customer. I have always been satisfied with the experience of purchasing a new car.
13 September 2024
Fantastic
06 September 2024
Everything explained correctly and professionally
05 September 2024
From start to finish he ensured all my questions were answered.Collecting the car was an experience in itself, it looked amazing . And the showroom is immaculate !
04 September 2024
Although there was a delay in delivery (confusion over where the car was in storage) I was kept up to date and it didn't materially impact.
13 November 2024
No issues during visit. Staff were friendly to deal with and explained everything well. Vehicle to was also washed to a high standard.
13 November 2024
5 stars for a 5 star service
12 November 2024
Car failed first MOT because it was not serviced before MoT so I was not given opportunity to have work done ahead of time and now has a failed MOT on record. Invoice and admin work not done, investigation work was not completed entirely.
11 November 2024
Very friendly staff, highly professional at Bowker. Car was washed after service. Great service from start to finish.
11 November 2024
Friendly staff and nothing to much trouble
10 November 2024
it's not easy to say in one word, but there is always professional service. My car is always clean after a visit to your salon - I am very happy with every single advice
10 November 2024
I have had to make two visits for the (stop-start)problem to be resolved and it may yet require some work if it is still dysfunctional.
09 November 2024
great job
09 November 2024
Good to deal
08 November 2024
Not always great at providing updates and need to remember that travel time should be considered when returning to collect your car..Forgot to update my key battery as part of the appointment
08 November 2024
I had a loan car which enabled me to continue with my busy day, therefore no stress
08 November 2024
Easy to deal with
07 November 2024
First rate customer service
07 November 2024
Again, the service team are efficient and follow through with what they say. Unavoidably, some parts needed for the repair of my vehicle were ok back order - a hire car was promptly arranged and at no extra cost
07 November 2024
Took care of all matters arising and did a good job of keeping me in the loop.
07 November 2024
The staff at Bowker Preston, from Simon and Megan in Sales to the reception staff and service team made the whole running in service process smooth, from start to finish, a super efficient team indeed.
07 November 2024
Efficient service and great experience
07 November 2024
Ben is always so willing to help and makes me feel welcome. I'm not just a number.
05 November 2024
Natasha was excellent, I had a problem and needed my car back as quickly as possible. She made me feel to be a valued person and was of great help.
05 November 2024
Staff were excellent
04 November 2024
Everything was explained before and after the service if anything needed to be addressed.
04 November 2024
I rarely give 5*, something exceptional has to happen for this.
04 November 2024
I give this because the work requested was done to a high standard
04 November 2024
All issues resolved in a timely manner.
04 November 2024
The lady on reception was very pleasant and helpful. The young man, Justin Joy, who took all my details and boked the car in could not have been more helpful or courteous.
03 November 2024
Only average compared to other dealerships i have dealt with.
03 November 2024
All that needed fixing was adequately fixed.
03 November 2024
Really helpful staff and quality of workmanship is excellent.
31 October 2024
The recall work was completed quickly.
31 October 2024
was in for a product recall
31 October 2024
Excellent service
30 October 2024
Ben who took care of my service was great. Very knowledgeable and friendly. Kept to his word, regular updates and my car was returned to me with a free valet which was a great touch
30 October 2024
??
30 October 2024
Other than the expense - there was an issue with the repair that required returning the car to the workshop the following day. The issue was quickly resolved at no cost but nevertheless 100% satisfaction comes from 'right first time'
30 October 2024
The work was all done in one day and staff were courteous and efficient.
29 October 2024
Serviced and returned to the expected standard
28 October 2024
Straightforward and professional
28 October 2024
MOT done quickly. I like the health check video. Good car wash!
27 October 2024
Straight forward and done on time. Car came back clean
27 October 2024
Overall, a pleasant experience.
26 October 2024
Got a lift home and clear information re the car's service etc
26 October 2024
Amazing customer service
26 October 2024
Very friendly staff, good communication with the customer
25 October 2024
Happy with the MOT and service I received recently, the original date had to changed by Bowker as the courtesy car that we were offered was missed off the booking and there was no other vehichle available. This was rescheduled for two weeks later.
25 October 2024
Normally the car valeting is excellent, not this time . I usually look forward to bowlers valeting my car but the inside of the vehicle wasnt touched ? Minor detail really but it makes a difference.
24 October 2024
The work was carried out quickly and efficently
24 October 2024
Service information on Idrive missing and incorrect after visiting
24 October 2024
Booking in staff kept me informed throughout the time my vehicle was on site
23 October 2024
My car was serviced to a good standard and in a timely manner .
23 October 2024
My service advisor was very polite and helpful.
23 October 2024
Friendly prompt and sis the job!
22 October 2024
Amazing service. Well done all
22 October 2024
I was kept waiting too long.
22 October 2024
Polite helpful staff and a nice atmosphere to be attended to.
21 October 2024
The customer service staff member was polite, friendly and efficient.
21 October 2024
Answered a very tricky diagnostic question quickly did a nice valet
21 October 2024
Everything went smoothly and the work was carried out in the specified time scale.
21 October 2024
Good experience
21 October 2024
The Service Advisor Ben, was superb and kept me updated whilst my car was in for an MOT. He called to say the parts were in for the EGR re-call and organised the work straight away.
21 October 2024
Everything else was good apart from the new tyre valve and lack of a curtesy car.
20 October 2024
Performed in a good time and car was clean and tidy on return
20 October 2024
As mentioned parts on back order so car has been off the road for over a week but BOWKER did supply another vehicle.
20 October 2024
Booked & completed as promised within 24 hrs.
20 October 2024
Still had notifications afterwards
19 October 2024
Professional, courteous, kept informed.
19 October 2024
The Bowker staff were warm and friendly. I needed to work while the service was completed and area of the showroom was made available. Great service
19 October 2024
All is well, can't fault anything
18 October 2024
All tasks performed as requested
17 October 2024
As above. It's a hassle to take time out my day to do this, but Bowker made it efficient so I didn't have wait around.
17 October 2024
The service I was given by Justin was brilliant and the member of staff went out of his way to help me move a few things from my car to the courtesy car even though he didn't need to.
17 October 2024
I was completely satisfied with the service as i was kept informed with everything and also how they could assist me in paying for the repairs in terms of payment plans.
16 October 2024
They went over and above the recall and returned my car gleaming both inside and out Great communication throughout
15 October 2024
It would of been 5 however I won't be doing the complimentary wash again, wax hadn't been rinsed off properly, one rain shower and my car looked like it had candle wax all over it, can supply photos.
15 October 2024
Very unsatisfactory communications from the Preston branch.
15 October 2024
Fantastic service and very professional service advisor. A replacement road spring was required as my Z4 failed its MOT due to a broken one. The part was not in stock so knowing I was booked on a ferry the following day she chased one up for delivery
15 October 2024
Friendly but not over familiar. Staff all seem to know what they are talking about. I was told that I would be able to have my car back the same day - important as I have child care commitments for my grandsons - and it was ready by mid afternoon.
14 October 2024
As above
14 October 2024
Ben is an asset to BMW
14 October 2024
Excellent customer service
14 October 2024
The services was due to be completed in 90 mins.it actually was 150 mins. No updates where given and no explination. The car on diving away indicated that the types were flat.. The window wipers now leave a mark on the window and need replacing.
14 October 2024
From the moment I dropped my keys off to Amy I had nothing else to chase up as she did this on my behalf. Amy also went the extra mile with my queries with DVLA and provided all the info required.
13 October 2024
Average service
13 October 2024
Ben Smalley dealt with my issue and was professional, friendly, informative and supportive.
13 October 2024
If the items have not been updated on the car I have no faith it has been completed.
13 October 2024
I don't remember name of that female person who has been dealing with me at the service but she did great.
13 October 2024
Everything completed and explained,
12 October 2024
The problem was identified and resolved, and the work was authorised through the extended warranty.
12 October 2024
Took > 2 hrs (instead of 90mins max). On the check sheet I was given after the Technician listed the incorrect size tyres for 2 of my tyres. It appears the 'experts' have a lack of attention to detail. Doesn't give me much confidence for the job!!!
12 October 2024
The care i was given was spot on
12 October 2024
Quick prompt service.
12 October 2024
I was shocked the fact some coins when missing during our service. We left specific coins in the cup holder and were shocked to find coins taken.
12 October 2024
Batteries in both key fobs running out at the same time ??
12 October 2024
Great customer care. Clean and tidy showroom and service department. Free beverages.
11 October 2024
Visit was on time and service carried out as expected
11 October 2024
Extra work resolving a PDC fault requested. Informed the sensors were ok so bumpers would have to come off to carry out wiring checks at a cost of £280. Told the day after it was a sensor after all so billed for unnecessary work. £674 in all.
10 October 2024
I can only say one thing that needs improving, car cleaning not the best,
10 October 2024
Because I know my car is well looked after when on site and always returned to me very clean
09 October 2024
Always very satisfied with all my dealings at Bowker Preston.
09 October 2024
I got done what I needed to get done when I needed to get it done, with fuss or hassle
09 October 2024
the service area didn't look at my comments from check in
09 October 2024
Kept updated on progress and completed on time
08 October 2024
Having owned similar vehicles with competitor brands I find you to be on a par. Nothing more, nothing less.
08 October 2024
A very straightforward process with the car being ready ahead of the fast lane service time.
08 October 2024
Issues dealt with respectfully, professionally and made me feel valued
07 October 2024
Have always received excellent service from Bowker. Work carried out to plan and car returned washed and vacuumed!
07 October 2024
Car in for a while with no updates on parts coming in and dirty with cobwebs when collected! Also had to wait for almost an hour to collect it as no one available and then couldn't find the car!
07 October 2024
Everything done in short time.good job
07 October 2024
Car performs really well after it was serviced at bowkers
07 October 2024
Very good service and well maintained professionalism
07 October 2024
It was efficient as ever at drop off, but ahead of appointment it would have been good to have an estimation of the fact the estimated ready time was end of day as usually it's approx half a day.
07 October 2024
The idrive wasn't updated after the MOT. Thankfully I was able to do it myself to save another visit.
06 October 2024
Boot interior left untidy .the boot protection cover and mats just thrown back in the boot . Service light still showing ,amber car figure next to digital clock on speedo layout .
06 October 2024
My car was returned on time and cleaned as well
06 October 2024
Carried out the work requested
06 October 2024
All finr
06 October 2024
Work completed as agreed upfront with no hidden costs
06 October 2024
Car passed MOT and good video review
05 October 2024
Can't fault them
05 October 2024
And asked what are you doing here I said I've come for my car which she replied it's still in the workshop I asked how long would it be she wasn't sure and said it might not be ready today but all this was very offish by the women I felt like I had
05 October 2024
Brilliant dealership
04 October 2024
A waiting appointment for a brake fluid change took 2 hours 15 minutes. I was advised 1 hour 30 minutes. I was not given the option to decline the complimentary wash and vac. Every time I book a waiting appointment it always takes a lot longer.
04 October 2024
Very pleasant and approachable
03 October 2024
One phone call and all is set.
03 October 2024
No MoT certificate given to me and I've had to chase them to get one, eventually they promised to send me one in the post after initially saying they would email it to me.
03 October 2024
Kept informed
02 October 2024
No complaints, vehicle presented before expected time.
01 October 2024
Helpful and efficient staff
01 October 2024
Good service provided by Ben only issue when I checked in online I requested a vehicle appraisal/valuation this never materialised
01 October 2024
Good service!
01 October 2024
Amy was very good communicating the issues with my MOT and offered a free courtesy car to help the overnight stay.
01 October 2024
Work completed sooner than estimated
30 September 2024
On time and in time
30 September 2024
Excellent all round, friendly, trustworthy, personal service, simple drop off and pick up, plenty of information.
30 September 2024
I've raised an issue about some damage to my dear stick which is still awaiting resolution/closure. Otherwise, I'm happy with the work and service.
29 September 2024
The BMW team kept me informed throughout the MOT.
28 September 2024
My main issues is not considering the safety of me and my family while using the given courtesy car, and the discriminating communication disrespectful skills of the receptionist dealt with me .
28 September 2024
Bit of a communication hiccup. Car collected specified time and due to be contacted 12.30pm to advise return time. No phone call. Rang service department 2.00pm and told ready for collection. Explained car to be delivered to home. Arrived 2.30ish
27 September 2024
Staff were very pleasant, but a faulty part was fitted, causing me to be without a car for a second day.
27 September 2024
Totally Satisfying Experience
26 September 2024
Staff very friendly and helpful
25 September 2024
Very streamlined. Nice to have car washed also.
25 September 2024
Satisfaction always guaranteed
25 September 2024
Good attentive staff, nice facilities
25 September 2024
Help full staff quick service
24 September 2024
Very professional and constant updates about the service
23 September 2024
Collect and returned vehicle, service carried out and good communication
23 September 2024
Jamie collected the car from my home - so appreciated. Car was assessed and work done seamlessly.
23 September 2024
Car was fully valeted and the service was good
23 September 2024
All done In specified time
22 September 2024
Good friendly service
22 September 2024
See above
22 September 2024
Simply first class as always.
22 September 2024
As above
22 September 2024
Complete satisfaction was salvaged by a most polite and Helpful service agent Natacha. Was a real credit to the company and her training. I obviously have to commend the technician who worked on the car.
22 September 2024
all good
21 September 2024
Was not advised that I could book a slot, so had to wait all day.
21 September 2024
As always 5*
21 September 2024
Brilliant and helpful v
21 September 2024
See above. The staff produce a letter to state a vehicle recall matter was completed. My one time in my 50 years car ownership I have been dangerously misled.
21 September 2024
As above, staff were polite and welcoming but actual service and communication was poor and I'll timed. Let me very frustrated and the car, with a previously immaculate MOT record now not so. Service manager seemed to lack the ownership of the issue.
20 September 2024
I was rung to tell me my car was ready after its service. I arrived but had to wait about 30minutes. I had to ask for a MOT certificate. I was told it was in the car. I went to the car and it wasn't there. I went back and was told it would be emailed
20 September 2024
I was very pleased with the service and mot and the fact that my car came back lovely and clean and shiny inside and out. A special thank you to Natasha who sorted the paper work out for my new tyre and looked after me.
20 September 2024
Kept informed of progress and Health Check reassuring
20 September 2024
Easy experience
19 September 2024
All works carried out on time. Transport claim was settled immediately. Justin was very amiable and helpful person I met there.
19 September 2024
Can't think of anything negative as so good
19 September 2024
I did mention I had a warning re tyre pressure and could this be checked, it wasnt done which is a bit disappointing otherwise I would have given 5 stars
18 September 2024
Excellent example of great customer service for a slow puncture which hadn't been booked in
18 September 2024
Service department had to order parts for a recall and then 2 bolts each time delivery was overnight so that was another two days wait.
18 September 2024
Car is like new after a visit to Bowkers
18 September 2024
Natasha of the service agents was excellent when I booked my car in for MOT. The car failed and needed some work. I dealt with a different agent and she quite defensive and uncooperative when I asked questions. I feel she needs more experience.
18 September 2024
Professional
18 September 2024
They called me booked me in at a time that was convenient and had the job done ready to collect before I knew it.
17 September 2024
All round professional experience
17 September 2024
All works completed on time
17 September 2024
Extremely helpful staff especially as I had other difficulties on the day. Plus a job well done!
17 September 2024
Everything went as expected.
17 September 2024
Staff at Bowker were very helpful.
17 September 2024
Excellent customer service. Katie Catt who dealt with us has been exceptional and so pleasant, pleasure to deal with. Megan and James carried on the pleasant feel. Thank you Bowker.
16 September 2024
Very happy
16 September 2024
Although there was some missed comms on the work carried out on my vehicle, the Bowker people treated me in a very respectful and professional manner.
15 September 2024
Helpful staff and excellent service
15 September 2024
Please see above
14 September 2024
Very professional efficient garage with extremely informative detail
14 September 2024
Great service
14 September 2024
Book in a service at short notice.
12 September 2024
See above and I have some minor damage to the car that is being reviewed.
12 September 2024
I feel they actually cared about the customer.
11 September 2024
Excellent
11 September 2024
Dropping the car off and picking it up I was dealt with in the body of the garage rather than the allocated desks,means it dropped a point. I also had a puncture and felt that it could have been repaired rather than replaced
11 September 2024
Really good experience. Brad & Emma both helped me as much as possible, it's much appreciated.
10 September 2024
The service itself was fine, as far as I can tell.
10 September 2024
From the original contact with the service team the work & feedback was excellent. It was carried out professionally from start to finish with regular updates from the advisor Ben
09 September 2024
Work was completed and so far no issues
09 September 2024
Pleasant and friendly staff who kept us informed. However, when picking up the vehicle I noticed two scratches/chips on the doors - not present beforehand. The staff dealt with them at no charge. The vehicle was very clean inside and out - great.
09 September 2024
For a 90 minutes turn around which is what was promised there was an hour delay at least
09 September 2024
Clean, friendly, efficient and attentive employees.
09 September 2024
Excellent
08 September 2024
Absolutely satisfied
08 September 2024
Workshop staff helped me out with a concert that I had
07 September 2024
Would like to give a shout out to Kathryn (sorry if I've got her name wrong!) who was very helpful throughout my appointment
07 September 2024
Always made to feel welcome and special
06 September 2024
Bowker BMW always provides me an excellent service
06 September 2024
The assistant was excellent and respectful and I was kept informed of progress very well and my car was repaired the same day. The wash and valet was the cherry on top.
05 September 2024
Efficient staff. Good service.
04 September 2024
They provided urgent repair that enabled me to go on a motoring holiday to the continent as previously booked
04 September 2024
Very quick, space so I could work while I waited.
04 September 2024
Would have been five stars but kept waiting a little longer than stated and had to enquire why no video sent after being told one was to be. Requested inspection of bumper following impact, told no damage but found snapped bracket on return home
04 September 2024
Excellent customer service. Thank you to the engineer who carried out my MOT, changed my brake pads and created the health check video. Really good advice and really appreciated :)
04 September 2024
as above plus all mats in the car replaced free of charge and charge for supplying and fitting replacement windscreen wipers very acceptable
03 September 2024
In response to the question.
03 September 2024
Very polite and helpful
03 September 2024
Customer focused with competent and knowledgeable staff at every level in the organisation.
03 September 2024
Could not ask for any better
02 September 2024
Welcoming, friendly , efficient
02 September 2024
Thorough service with good feedback.
02 September 2024
Great service
02 September 2024
Great, but not as good as it used to be
02 September 2024
Went above and beyond
29 August 2024
Everyone is so helpful and professional
29 August 2024
Everthing was handled professionally, quickly and without any faults / issues at all. Called, sale done and car handed over in 1 day. Brilliant.
29 August 2024
If the wash was better and the job was done slightly quicker it would be a 5* rating. However mechanics should not be rushed, their work is important, I believe the delay was due to an overbooked day
28 August 2024
Prompt problem solved within 2 days
28 August 2024
Easy to book convenient date and time, straightforward and quick on the day. Kept informed throughout.
28 August 2024
Whenever I get the car back the tyres warning lights come on and this time was the same and the cigarette charger point didn't work so I couldn't pump the tyres up
28 August 2024
I recently had my car MOT'd, serviced and a recall done, a few weeks later I was asked to bring my car in for a brake fluid change. With a bit more fore-thought they could have been done concurrently.
27 August 2024
Very satisfied
27 August 2024
Good service
26 August 2024
Excellent
26 August 2024
Work done really good. Staff very friendly
24 August 2024
Easy to deal with & kept informed throughout
24 August 2024
Well looked after and comfortable waiting area
24 August 2024
??
23 August 2024
Wash, vac and tyre shine always makes car feel new again.
22 August 2024
again very good but just with regard to what a presume was a complimentary valet - seat positioning had been altered, radio settings disturbed, trip mileage reset. if any of these was a direct result of the work undertaking then my apologies
22 August 2024
Friendly people
21 August 2024
My main contact in respect of the works has been Laura Heaton. And she must be an asset to Bowker. All others have been friendly and helpful throughout.
21 August 2024
An issue on the car I would have like resolved but they say are unable to remedy easily and as such would result in a currently unnecessary costly fix. I will review that issue in the future if it becomes necessary.
21 August 2024
Reception staff friendly and courteous, service advisor equally as courteous. However I would also like to let you know that the technician left the tyres under inflated. They had been reset to 33F 36R. Should be 36F 39R as per sticker in door shut.
20 August 2024
Always reliable
20 August 2024
Seen on time and work completed more or less on time. Complimentary hot drinks available.
13 November 2024
Alison was just amazing