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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
442 ratings and 237 comments received in the last 90 days.
16 April 2024
Kept informed at all stages of the process.
09 April 2024
Excellent customer service from all the team involved.
08 April 2024
all of the team from the receptionists to the sales team were professional, and helpful and provided an exceptional experience
08 April 2024
I'm already a customer of Bowker as they care for my M4. This was my first experience with Bowker as a new car purchase customer and they were fantastic.
04 April 2024
All went completely to plan
04 April 2024
Kept updated on progress
04 April 2024
There are difficulties dealing with BMW finance, which resulted in many hours spent on the phone and a lot of concern regarding supposed arrears. James at Bowker was very helpful, Megan and Alison reassured me all was ok. On collection Maddie was A1.
03 April 2024
Matt the sales guy couldn't have done any more - he was genuinely a pleasure to deal with from start to finish
03 April 2024
Excellent friendly service and good prices make them a pleasure to deal with.
03 April 2024
Alison at Preston Bowkers is fabulous. Very knowledgeable, friendly just great to deal with.
02 April 2024
Couldn't have asked for anymore from the Centre Alison was so engaged and prompt with all aspects of the transaction it really sets the benchmark for other sales people and centres to achieve this level of experience.
02 April 2024
Car is excellent and the experience during the purchase was excellent.
01 April 2024
Timing was as estimated, pleasant environment, all areas covered in handover without any distractions
31 March 2024
Customer service by Alison Prowse was amazing. You don't often get this service this any longer, but with Alison I felt at ease.
31 March 2024
Bowker are a great experience
31 March 2024
I loved it, I felt comfortable with the sales approach, I was well looked after, I was given 100% attention and when I collected my car I was given first class service and made to feel special , perfect day .
30 March 2024
Very good deal from the dealer and both Brad and James
27 March 2024
We were extremely satisfied - We were looked after very well; everything was clearly explained and our queries were answered promptly and efficiently. Alison was fantastic to deal with; she gave us space and no pressure which we greatly appreciate.
26 March 2024
my car was delayed for 6 months
26 March 2024
Arrived perfectly one time, amazing service. Handover was perfect, answered all my questions.
12 March 2024
Got what we wanted
11 March 2024
Megan and Matt always kept me informed on the next steps , great car buying experience
08 March 2024
All staff we met were knowledgeable and courteous.
06 March 2024
Alison Prowse was a pleasure to deal with, kept me informed throughout the process displaying product knowledge with humour and friendliness without over familiaralality. Seriously considered a Mercedes but professionalism from Bowker's swung it.
06 March 2024
Love my new car
06 March 2024
Alison always kept updated on every stage
06 March 2024
Good communication. V professional. Love the car.
06 March 2024
Great showroom, great staff, great deal.
06 March 2024
Extremely satisfied
27 February 2024
My 3rd BMW now from Bowker and once again the level of service I received was superb. Always very friendly and welcoming and always go the extra mile to ensure the customer is happy with the whole experience which is why I continue to return.
26 February 2024
I walked in the garage with a car in mind and got exactly what I wanted
26 February 2024
Alison was a fantastic help in getting the car organised, very knowledgeable about it and could not do enough for us. Wonderful level of service.
26 February 2024
The sales team are not pushy and want to satisfy your needs in a car. The hand over is great they will not let you drive away until you are comfortable with how you feel in the car.
26 February 2024
Everthing was completed and delivered on time and we were kept abreast of the process
23 February 2024
The sales and delivery were good.
05 February 2024
Brilliant.
28 January 2024
The whole experience was handled well, nice updates & great handover explaining the car features
18 April 2024
First class service. First class staff
18 April 2024
Very efficient
17 April 2024
Very happy. Health check on vehicle very good and happy with the valeting. Job well done.Keep it up team
17 April 2024
Staff are very easy to get on with
16 April 2024
No problem
16 April 2024
Straightforward process.
16 April 2024
Happy with how I am dealt with.
16 April 2024
All staff are very approachable and friendly and always pleased to explain any queries
16 April 2024
Emma looked after me from start to finish. Excellent customer service. She made me feel welcome, explained clearly how the service was going to be performed & kept me up to date with progress.
15 April 2024
Friendly efficient knowledgeable staff
14 April 2024
Price could be a little keener on new run flat tyres but overall an excellent experience. Easy, quick and car returned looking sparkling clean
14 April 2024
Just great service, friendly staff you know your vehicle is being worked on by experienced people who know BMW's inside out.
14 April 2024
The service I received at Bowker was first class. Laura, who arranged my service and a repair, made the experience as easy and stress free as she could have. I am very grateful for the support I received at Bowker.
14 April 2024
For many years I have had all my servicing done at you but you quote exorbitant prices for tyres. You should accommodate long service customers better
14 April 2024
Felt genuinely valued as a customer from entering the premises. Staff are very professional, knowledgeable and helpful. Thankyou
13 April 2024
Very high level of customer service and they do exactly what they say they are going to do.
13 April 2024
Sorted the issue
13 April 2024
Polite, professional.
10 April 2024
The service was fine but the difficulty in getting my car there and then returning to collect it due to the recall was very inconvenient.
10 April 2024
The woman who assisted me was excellent, I think her name was Tasha.
10 April 2024
Done everything in a timely manner, though not 100% clear what work was actually done
09 April 2024
My service advisor was Natasha McFadyen, she was excellent and certainly an ambassador for Bowker and the BMW brand.
09 April 2024
Work done well and efficient. Good info and friendly service.
09 April 2024
We were kept updated about the car whilst at the garage and informed when the car was leaving to be returned to us.
09 April 2024
They went over and above my expectations.
09 April 2024
Cost for what is done is an issue and not like the mechanics gain a lot from the charges.Parking is an issue when you look after your car and find it is parked up within 12 inches of the next car.Had to ring for updates on how the service was going
09 April 2024
car was serviced in the time frame and washed and cleaned
09 April 2024
The car was ready on time, good area to sit & wait.
08 April 2024
excellent service
08 April 2024
As 1 above
08 April 2024
See above
08 April 2024
As expected it was a recall procedure. I marked down 1 star because I had to chase completion time despite being told someone would keep in touch. I explained this is our only car and needed to know before 2 to organise school pick up.
07 April 2024
I needed my car back earlier than the usual time and Justin one of the service reception staff and the service personel worked wonders as they were so busy on this day and I got my car back washed and cleaned at the time I had asked - Very Happy.
07 April 2024
Disc brakes at front needed to be changed as below minimum thickness after 34000 miles!but replaced parts not available for inspection
06 April 2024
as above
04 April 2024
high standard of services, equally high all over the world.
04 April 2024
From a friendly receptionist to knowledgable service advisor along with a comfortable waiting area with refreshments the experience was excellent.
04 April 2024
Car came back in perfect condition also washed and hoovered
04 April 2024
I was satisfied with the service. The staff were friendly and helpful, taking time to explain what the issue was.
04 April 2024
Had a flat tyre took it down first thing and the service department went out their way to fit me in and sort tyre and did the recall on it at same time
03 April 2024
When presented with the video of my Road Wheel and tyre wall split I was advised that the tyre could be refitted to the new wheel. This was not the right advise from a safety point of view, I had to with the tyre replacement on safety grounds
03 April 2024
As soon as I entered the Bowker building, I was made to feel important. The free/ help yourself services were an exquisite touch.
03 April 2024
Easily booked and serviced
03 April 2024
Service is always from the team is always exceptional
03 April 2024
The wash the car received was poor service. The wheels didn't seemed to have been touched. If this is a service you provide I expect it to be of the same high standard of all areas of the BMW experience.
03 April 2024
No waiting. We were given a lift to a nearby supermarket to have breakfast and were collected when our car was ready. No issues with the car after service.
03 April 2024
Had an issue during the service but it was dealt with quickly and satisfactorily
03 April 2024
great people, good service
03 April 2024
Your sales are excellent, your service centre isn't.
03 April 2024
No hassle no fuss
01 April 2024
Despite no space to park due to construction work the sevice manager Dave Meehan as he walked past took the car from me and then escorted me to a waiting service advisor for my MOT appointment.
01 April 2024
The staff are polite, knowledgeable, and professional. They understand the needs of the customer well, and are always willing to help/advise as best they can.
01 April 2024
The repairs were completed to a high standard. No problems at all. No courtesy car was available until much later in the month though, which was disappointing considering this was a 3.5k repair bill.
01 April 2024
I had to speak to an advisor when dropping off my vehicle to hand over the keys as I was in a hurry and had been asked to wait. I expect to be able to hand over my keys immediately upon entering the showroom and not have to wait in order to do so
31 March 2024
They arranged the slot with service without delay (not the same experience I had encountered earlier that day with another dealer) and on arrival car was seen almost immediately. Video health check was clear and very detailed. Thank You
31 March 2024
Great service, very helpful people
31 March 2024
Great overall job, environment and people.
31 March 2024
The issues with my vehicle were sorted
31 March 2024
Emma was very good at sorting any problems I had.
30 March 2024
Pleasant saff good service
30 March 2024
The lady that looked after me arranged for complimentary MOT and additive which I wasn't expecting. She kept me fully up to date and was ready and waiting for me on collection.
30 March 2024
Did what they said
30 March 2024
Very friendly and helpful people
29 March 2024
Again & again your service levels don't disappoint. Carl Johnson who collected / delivered my car was an absolute pleasure to deal with. Makes my day a lot easier.
29 March 2024
Good local service plan and recalls dealt with in a timely manner
29 March 2024
See comments above. I've had BMWs for over 15 years from one or two branches and this is the poorest experience I have had
29 March 2024
The car was washed, but it wasn't clean inside and outside. I only realized it had been washed when I checked the invoice; everything else was good.
29 March 2024
I was greeted nicely and was quickly seen by Natasha, who was friendly, knowledgeable and helpful. She said she would ask the service team to deal with my car swiftly. It was ready sooner than expected and all work was completed to a high standard.
29 March 2024
The person looking after me was very good
29 March 2024
Perfect
29 March 2024
Your team were good to deal with, and Dave kept me informed throughout. We agreed to give it some time to see if the problem manifests itself again. Not ideal, though I do understand it may be an intermittent issue.
27 March 2024
Ok but building work meant few parking spaces plus can be long waits in reception plus car wash/vac out of order
27 March 2024
Well run service Although I was a little confused when I got in my car after to see a sign to say my car had been washed - it had been vacuumed inside but not washed think the sign had maybe been left in the wrong car ?
26 March 2024
Little feedback about the end of warranty checks, rude person on the phone days later when asked. Didn't feel like the customer was listened to, more interested in trying to sell me extended warranty. Very poor when you pay £40k-£50k for a car.
26 March 2024
Good staff service in the showroom
26 March 2024
All done - on time and a mini valet as well.
25 March 2024
Courteous and helpful
25 March 2024
Quite a wait for courtesy car, my car had supposedly been cleaned but had not been!
25 March 2024
Friendly staff, easy to book in etc
24 March 2024
Everything went smoothly and no problems
24 March 2024
Both car collection and return were to time. I was kept informed by a courtesy health check video.
24 March 2024
We were able to get a courtesy car and the car was dropped off after the work had been completed.
24 March 2024
Nothing to fault - excellent customer service.
24 March 2024
The car was ready when they said it would be
21 March 2024
Nice easy, no pressure
21 March 2024
Everything from booking the service to picking up the vehicle went smoothly
21 March 2024
Staff in the Bowker Centre were nice and helpful but I feel like unless you're buying a car, you will never get the same amount of respect or attention even though you could be spending thousands on repairs
21 March 2024
Friendly service from Ben Smalley, did what they needed to do and happy to answer questions.
20 March 2024
Service manager is great . He should run your customer service and complaints team . Because your don't really care about customer service
20 March 2024
I was informed quickly when my car was ready, and the BMW employee I dealt with was friendly and helpful.
20 March 2024
Lots of qualified employees
20 March 2024
Bowler bmw has still not provided a VAT invoice two weeks after the service despite my chasing multiple times. This is completely unacceptable
19 March 2024
Can't be beaten
19 March 2024
Would have been completely satisfied if they had washed the car as stated.
19 March 2024
I arrived at 7:55 it was quite cold The lady on reception motioned it would be 5 mins before she opened the door So I stood outside in the cold She could have let me in and advised she couldn't process me until 8am I could have had special needs!
19 March 2024
.
19 March 2024
Although car had quick clean inside it wasn't washed before return
18 March 2024
Service good overall
18 March 2024
All works done perfectly and on time.
16 March 2024
Can rely on the BMW trained engineers maintaining vehicle to high standard. Also good to see Health Check video walk round
15 March 2024
They've always been fair to me and been transparent in the event of any issues
15 March 2024
Service and MOT completed quickly without issue.
14 March 2024
Car computer was not up dated with completion of brake fluid service.
14 March 2024
Attentive, professional just right
14 March 2024
No tyres in stock
13 March 2024
Great service from Ben . pleasant , efficient. Would be 5 stars if it was more affordable to service with BMW regularly
13 March 2024
The service side very good but for some reason the valeting was not finished on the outside of the car.
12 March 2024
On the day I was sent a video explaining the issues on the car, this was 9.11 am I was called to say it would be ready at 4pm. At 4.30 I was told it was still on the ramp
11 March 2024
Work completed on time. Lone car arranged
11 March 2024
Although they kept the car over night they still informed me and were happy to give to give me a car to get me to places
11 March 2024
From start to finish from meeting the staff within the centre to having work carried out professionally I am always fully satisfied. I know my car is taken care of like it's their own.
11 March 2024
The service on the car was fine.
11 March 2024
5 stars can be given when you have had a good experience with this company. Also liked the video I was sent of my vehicle.
11 March 2024
All done with no problems
11 March 2024
Completed the work in one visit
11 March 2024
Disappointed that despite booking my car in for an MOT weeks before and dropping it off at 0830 it still wasn't ready until lunch time the day after !
10 March 2024
Car ready on time
10 March 2024
My car was picked up from home and then brought back after the service.
10 March 2024
VEHICLE HEALTH CHECK NOT GIVEN TO ME ?
10 March 2024
Emma was incredibly friendly and informative
10 March 2024
Justin is a credit to your team
09 March 2024
Very efficient and easy to deal with.
09 March 2024
Had service and MOT, took the entire day but was comfortable waiting area and friendly staff
08 March 2024
The waiting time was minimal and the BMW team member who assisted me was very helpful and professional.
08 March 2024
Can't fault the service from collection to return. Especially Carl Johnson who organises it.
08 March 2024
Ben from the service team has been exemplary in the level of customer service provided. He has gone above and beyond at times which validates my decision to use a main dealer
07 March 2024
Always happy to take my car into Bowker Preston. Staff are always wonderful. Delighted to have this dealership on my doorstep and by far the best BMW dealership in the worth west (and I have has used the others in the north west previously).
07 March 2024
The courtesy car was supplied with only 54 mile range with zero charge in the battery 330e My car was supposed to be washed but looked like it was just wet with the hose!
07 March 2024
Exceptional service
07 March 2024
Great service
07 March 2024
I would give 5 stars if it wasn't for the 1st lady I dealt with who was quite abrupt and almost argumentative when asking for the cars software to not be reset as I have had it coded. The other 2 members of staff were excellent.
06 March 2024
No issues
06 March 2024
Service and MOT fine but little feedback/interaction on car.
06 March 2024
A niggling minor fault on the car was fixed under warranty. Very happy.
06 March 2024
Excellent customer service from Emma, senior advisor.
06 March 2024
There is no reason not to be satisfied with the service i received.
06 March 2024
Always feeling valued customer especially by Emma Eyre from servicing.
06 March 2024
I was kept informed on the status of the service and my questions were addressed
05 March 2024
Look after you well and constantly keep you informed what's happening
04 March 2024
rather expensive.I wasn't expecting such a high cost
04 March 2024
Great team down there ! And answered all my QUERIES ANDKept me updated
03 March 2024
Excellent service. The staff are always extremely helpful, especially Natasha at Bowker Preston. Nothing is too much trouble. Coffee and biscuits are always available when waiting. My car is always cleaned inside and out before I leave. Fantastic!
02 March 2024
Friendly helpful staff nice coffee and biscuits
28 February 2024
Bowker is by far the best Bmw dealer in the area.
28 February 2024
Staff was polite and very helpful
28 February 2024
Very happy with everything
28 February 2024
My car was damaged during the service
28 February 2024
Everything carried out on time and with no fuss
27 February 2024
Great experience
27 February 2024
Extra video very useful
27 February 2024
Good service
27 February 2024
Experience was good, contacting your service support. An take some time, multiple people to talk too.
27 February 2024
I can't complaint. Consistent over the years.
27 February 2024
Satisfied with service provided
27 February 2024
The response time was slow
27 February 2024
Completely, start to finish was stress free, even when bulges was found in my tyres, it was a quick change around within a couple of days.
27 February 2024
Nice easy process. Everything explained well and everything handled with care.
27 February 2024
I had a mot which only failed due to tire tread, they had them in stock. Meanwhile a drive took me to a supermarket for some lunch, as I had to stay a while longer.
27 February 2024
A very accommodating service, I feel i received value for money on this occasion whilst walking away with a repaired vehicle.
27 February 2024
Excellent customer service in a pleasant environment, with refreshments provided. The vehicle checks completed during the service identified dangerous tyre damage and the replacement tyres were in stock and were fitted at the same appointment.
27 February 2024
Because of high level customer attention.
27 February 2024
Good service, price on the high side
25 February 2024
Its ok
24 February 2024
As above
23 February 2024
Great service.
23 February 2024
Poor communication from Dave - not updating or clear understanding of what is happening - had to ring 3-4 times in the middle of my clinic/theatre. Showed no understanding of how expensive repairs at Bowker are, commenting " its not ALDI price"
23 February 2024
Did no receive an Invoice for the work carried out. Called to remind them, still not had it. Had front+rear dashcam installed - worked for 4 days, stopped recording on rear and then switching off by itself. Having to wait a month due to home pick up
22 February 2024
Completed all jobs without issue
22 February 2024
there was a small mix-up with the booking
22 February 2024
The job Took longer than anticipated, but was because the work got started much later than the time the car was arranged to be dropped off
22 February 2024
The car was serviced very quickly. I found the collect and return service the dealership offered very convenient as I'm not allowed to drive at the moment.
22 February 2024
Good service
22 February 2024
Great service as usual
22 February 2024
Just what I needed with great updates
22 February 2024
Vehicle not ready as advised
22 February 2024
A little disappointed. The app says £75 for brake fluid change . I was charged over a hundred ! I was told it was for a look round the car also. I informed the gent it also wanted an end of warranty check . He didn't pick up on this. other issues !
22 February 2024
Great service at a reasonable price. Compared to other BMW dealerships in the area Bowkers always come out on top for quality and reliability.
22 February 2024
Had to go back the following day as the airbag that had been fit was loose and needed refitting.
22 February 2024
Jobs done. Car comes out looking like new.
22 February 2024
Service done and a clean car. Please thank David who cleaned the car as he did a top job
22 February 2024
Everything went to plan. Thank you
22 February 2024
Excellent service from Amy from start to finish
29 January 2024
Smooth transaction from start to finish
29 January 2024
excellent service
29 January 2024
No issues and pleasant staff
29 January 2024
The vehicle went in for routine servicing but was in longer (from 16/12 to Jan24) for EGR recall work. I only received one update during this period and twice my calls went unanswered. In January I had to call to see if the car was ready - it was
28 January 2024
Dissatisfied.
28 January 2024
Efficient, friendly, considerate
28 January 2024
All ready on time
28 January 2024
Excellent response
28 January 2024
Ben in service was fantastic!! Kept me updated woth everything as well as making sure all issues were sorted
28 January 2024
Completed in a timely manner while I waited in the comfortable seated area
28 January 2024
No hastle, collected car from home and returned at the end of the day
28 January 2024
Car dealt with as arranged.
28 January 2024
As above
28 January 2024
The car had to go in twice as work I requested wasn't carried out
28 January 2024
As above, and I reported' when I had warranty that I could hear a popping sound which I said was like and auxiliary style popping sound, was told they couldn't identify the issue, now the amp has blown it's up to me to pay £1400 for this repair,
27 January 2024
The coffees good it's comfortable.
27 January 2024
I was told my car would take 90 minutes and this happened very pleased offered coffee made me feel very welcome
17 April 2024
Everyone was pleasant and helpful. Matt went through everything with us, answering questions, making sure we had all the accessories we require and keeping us informed of the delivery.